Wholesale Payments, Interbank Information Network (IIN) – Operational Transformation… at JPMorgan Chase Bank, N.A. (New York, NY)

CIB Interbank Information Network (IIN) – Operational Transformation and Program Manager, VP

Wholesale Payments

J.P. Morgan Wholesale Payments is one of the world’s largest, most trusted and innovative full-service providers of domestic and international cash management, liquidity, commercial card, merchant acquiring and processing FX and escrow solutions. With more than 135,000 corporations, financial institutions, public sector agencies and non-government clients in over 180 countries across the globe, we offer specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market

Interbank Information Network (IIN)

J.P.Morgan is leading the market with the rollout of a robust pipeline of innovations, beginning with the launch of IIN. IIN, launched as a pilot in 2017 , minimizes friction in the global payments process, enabling payments to reach beneficiaries faster and with fewer steps. Using blockchain technology, IIN reduces the time correspondent banks currently spend responding to compliance and other data-related inquiries that delay payments. IIN is powered by Quorum®, a permissioned-variant of the Ethereum blockchain, developed by J.P. Morgan. The Information Network (IINSM) is the first live blockchain service offered by J.P. Morgan.

IIN Operate Team

The IIN Operate team plays an integral role in IIN’s evolution with a focus on standing up and executing the following functions: client onboarding, customer service and production support. The team is comprised of JPM IIN staff and third party vendors.

Position Overview

Reporting to the IIN Operate Lead, this role is vital to the scalability and efficiency of the IIN Operate function. This person will be responsible for key strategic projects, shaping the multi-year Operate roadmap and ensuring the overall program is tracking toward success. Projects will help build out a foundation that allows for economies as we bring on new IIN applications and begin to support new/emerging businesses.

The manager will be process-disciplined and detail oriented, but also have the ability to see the ‘big picture’ and think strategically as we grow the business. The ideal candidate will have a unique blend of program/project management and process transformation/re-engineering with a keen ability to bridge the gap between Product and Technology. In addition, this individual will be high energy and self-directed with an ability to collaborate across a diverse set of stakeholders.

This is an opportunity to be a part of start-up like environment within a top financial services company where you will have the ability to shape and transform the role as the business evolves.

Key Responsibilities

Operational Transformation

Lead efforts to identify and execute on a roadmap of Operate transformation opportunities. Collaborate with Technology teams to deliver successful outcomes. Move function toward a devops/SRE culture of automation and tooling, Examples include business process monitoring, automated reporting, automated end user validations, billing. Write user stories, groom solutions and see though to execution.

Work closely with IT Service Manager to leverage best practice assessment and define go-forward strategy for Continuous Improvement. Build multi-year plan.

Develop new client communication channels (e.g., email, chat). Navigate compliance and cyber considerations. Identify procedural changes. Engage and drive team through delivery.

Prioritize and deliver on preventative actions resulting from incidents or identified organically through BAU processes. Streamline the process to ensure back log efficiencies.

Develop and manage project plans to drive execution. Own dates and lead times. Influence team to drive toward successful delivery.

Technical Program Management

Build out the Service Management Office. Coordinate and facilitate ongoing review of projects, metrics, risks, capacity and expenses. Develop business/function reviews as needed.

Own technical program management for the Operate function. Track key milestones. Leverage project management principles, map resources against objectives, track dependencies and risks.

Collaborate with team to define, track and present KPIs/metrics to stakeholders/senior management.

Conduct vendor assessments, manage vendor contracts and budgets.

Collaborate with team to build out and evolve capacity model to assess man hours versus ongoing book of work. Explore tooling to automate process.

Serve as point person for Operate Compliance related initiatives (e.g., vendor audits).

Champion best practices across the team to ensure all processes and documentation are scalable, repeatable and efficient.

Come up to speed with IIN value proposition, feature functionality, applications/services and roadmap. Build relationships with the team to enhance your knowledge of the business.


10+ year’s relevant experience in Technical/Operations Transformation positions with several years Program/Project Management, ideally in an agile environment. Specific experience in a production support/service delivery environment in highly critical environments is important.

Experience and understanding of technology infrastructure, data center architecture and connectivity. Experience working with and setting up relevant tooling (JIRA, SNOW, Ansible, Zenoss).

Strong project management skillset and experience is mandatory inclusive of the creation and management of project plans. Some program/project management experience tied to the Release Management function and/or supporting an agile environment is a plus.

Proven analytical skills. Evidence working with and interpreting data, synthesizing information, presenting results, and creative problem solving

Demonstrated leadership skills. Self-starter and execution oriented. Ability to take initiative and influence. Resourceful/able to navigate organization. Steers the dialog and challenges the status quo.

Ability to ramp up on new assignments quickly with limited direction in an ever changing environment

Strong problem solving and critical thinking skills.

High energy/driven with an ability to manage through ambiguity.

P roven experience collaborating with partners. Comfortable managing across internal groups and external vendors. Strong ability to influence teams.

Proven ability to create concise, focused work product. Strong Excel and Powerpoint skills.

Excellent oral and written communication skills. Proven ability to communicate complex information in a clear, focused manner. Keen ability to break complex issues into communicable parts.

Ability to interact effectively and achieve credibility with varying levels including management. A strong/confident voice at the table.

Other skills or competencies that, while not required, would be considered a “plus”

Wholesale banking experience, in particular in the Payments industry.

Experience managing in a distributed Network environment.

Vendor management and/or management consulting.

Experience working in an innovative, start-up environment.

Block chain operations and support experience.

Experience working on data/client migration efforts.



New Jersey (primary)/New York, Tampa, Dallas, Chicago, Ohio.

Some travel to the New York/New Jersey area will be required for candidates outside of these locations (post covid)JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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Company: JPMorgan Chase Bank, N.A.