Merchant Services is the global payment processing business for JPMorgan. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
The Wholesale Payments Product team driving the migration of clients to the new Helix platform within Merchant Servicesis responsible to design, articulate, and drive strategy and business transformation efforts with the ultimate goal of integrating and aligning with the Wholesale Payments organization improving Chase Merchant Services’ operating and financial performance.
Understand and interpret business strategy, goals and priorities across Wholesale Payments
Work to help identify, develop and shape concepts that drive integration for our clients across the wholesale payment continuum
Client obsessive and focus on developing business requirements to meet client needs
Drive segmentation of like clients to determine priority setting for migration path
Liaise with Technology teams to define estimates for proposed development work, and interpret prioritization efforts
Facilitate workshops and conduct knowledge elicitation meetings
Own current state analysis that includes documenting the end to end business processes as well as future state analysis and process flows
Work with team partners and other functional partners to work through development, readiness, communications, training and deployment. Partner with cross LOBs and stakeholders to understand adoption process
Collaborate across all departments, identifying stakeholders and performing impact analysis defining the readiness requirements (operational and client team) ensuring readiness work and process revisions are fully defined, and completely ready for planned implementation dates
Scope problems, identify issues and actionable opportunities, design solutions, and quantify financial and business impacts. Identify implications and drive to major decisions with solid rationale
Collaborate with team members across cross functional teams- Product, Operations, Servicing in Merchant Services and Wholesale Payments (TS) to build analyses and roadmaps for solutions
Lead cross functional working sessions and deliver executive-level presentations
Advise and influence executive leadership on key business decisions and major change initiatives, building strong trusted advisor relationships
Identify potential roadblocks/obstacles and escalate issues as needed
Strong interpersonal and influencing skills, including the ability to work with colleagues at all levels as a peer and achieve goals without direct control over resources
MBA or an advanced business degree from a top-tier program
In-depth working knowledge of Agile methodology, principles and processes
Previous experience with JIRA, Confluence or similar project and issue management tools highly preferred.
Previous experience of API integration development and 3rd-party support as part of product/project implementation
7+ years of experience with a premier strategy consulting firm or an internal consulting/corporate strategy team, including managerial experience motivating and leading high-performing teams
MBA or an advanced business degree from a top-tier program is preferable
Experience in payments, technology, e-commerce or financial services. Merchant Service and Treasury Services/Payments experience preferred
Strong client management and executive-level communications skills
Ability to structure a variety of problems and apply analytical tools to develop solutions
Conduct and structure a segmentation of the client set; identify variables across client sets that adds to complexity
Self-starter who is able thrive in a fast-paced, collaborative and cross-functional environment that is results driven
Strong PowerPoint (PitchPro+) and Excel skills required
Knowledge of product development processes, project management processes and understanding of product development lifecycle strongly preferred
Strong project and process management skillsJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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