Merchant Services-Associate, Client Engagement at JPMorgan Chase Bank, N.A. (New York, NY)

J.P. Morgan Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda. This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients. It’s a unique opportunity to build a modern product suite on a cloud-based, big data platform at an enterprise scale. In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring-to-market new product features. As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.

Position Summary

To help drive the transformation, J.P. Morgan Merchant Services is seeking a uniquely talented, client-focused product professional. The candidate will be joining the Client Engagement team to support the connection between our clients and our product owners.

The candidate will obsess over the client experience, collect client and market needs, and support strategic client engagements. The ideal candidate comes from a relationship management, product strategy, management consulting, or payments product management background. Preferable would be experience at a payment service provider/merchant acquirer, payments network, or within a merchant payments organization. The candidate must have a desire to go deep in the payments industry, the merchant value chain, and successfully translate client feedback in to actionable insights. Finally, the ideal candidate is a highly-organized and self-motivated team player who is passionate about the space, flexibly adapts to internal & market forces, and has superior influencing and relationship management skills.


Develop a detailed map of client feature needs, regional capabilities, and support the prioritization of product releases

Lead qualification of global merchant acquiring opportunities from within the product organization

Coordinate client engagements with sales and relationship management teams across Merchant Services, Treasury Services, Commercial Bank, and the Global Corporate Bank. This critical element of the role will see you organizing cross-LOB meetings to coordinate sales pipelines, right-size bottoms-up revenue planning, grouping clients in to thin-sliced deliveries, and working with field leaders to drive conversion/migration activities.

Commercialization. Assist our marketing, communications, and commercialization teams as they prepare for go-to-market. Give feedback on pricing, implementation/service models, value prop messaging, etc.


Knowledge of the merchant payments industry, value chain, and key players across traditional card acquiring and alternative methods of payment

Ability to work independently and create goals and vision for delivery in ambiguous or new situations

Proven track record of driving strategy and execution in global organizations

Demonstrated analytical skills

Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders

Sense of urgency with a disposition to execute

Bachelor’s degree required

3+ years of experience

Travel as needed, up to 25%, conditions permittingJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans


New York, NY