Executive Director, Consumer Banking Segments and Financial Inclusion at JPMorgan Chase Bank, N.A. (New York, NY)

Scope of Role & Complexity
Directly shapes operational and/or functional execution of department strategies and how they are accomplished
Function, Product or significant process responsibilities
Influences mid to long term strategies and objectives and understands the larger picture.

Important/influencing contact with key clients – internally or externally
Responsible for decisions/activities that have significant impact on the organization’s P&L
Has lead responsibility for execution/implementation of programs, processes and initiatives, may manage cross functional resources
Typically a manager of other senior managers with meaningful yet defined accountability. In some cases, may act as an individual contributor displaying intellectual
leadership on highly complex projects, has influence in team outputs and work, or in a role that is critical to the organization

Skills & Knowledge (Expert)
Conflict resolution, change management, influencing, leadership, delegation , coaching & project management skills
Ability to drive risk and control agenda
LOB, business process & procedures and business applications knowledge
Subject matter expert within function
May be required to have businessspecific skills or certification

Role Description
Interprets data and analysis and makes policy changes and/or other business decisions
Prepares financial budgeting, billing and business planning activities
Gathers data and prepares data for business analysis, reporting, trend analysis or forecasting decisions
Develops decisions based on analysis gathered
Ensures accuracy of data and assists with problem resolution
May manage employees and/or managers

People Management & Leadership
Builds cohesive, winning teams through strong communication and involvement of all team members
Attracts and retains the best diverse talent in the competitive market
Takes action to develop and provide team with resources and opportunities to maximize performance
Open to different points of view and constructive feedback
Recognized as subject matter expert, trusted partner or role model
Able to manage influence and motivation upward and downward

Business Execution
Ability to develop and articulate well thought out business case and its financial/bottom line impacts
Understands interdependencies between multiple variables and must consider tradeoffs and impact of decisions
Awareness of industry and competitors and impact of both on business
Anticipates and resolves both customer and general issues with a sense of urgency
Contributes to setting and driving the strategic direction for the department

Client Focus/Partnership
Acts as a strategic partner to clients, balances client/customer needs with those of the firm
Engages organization in introducing ideas for improving client service
Mobilizes resources across boundaries to solve issues in a productive manner
Pursues cross functional opportunities to improve customer experience or meet customer needs

Risk & Controls
Demonstrates superior judgment to mitigate risk that could impact the firm’s reputation
Identifies and pursues root-cause analysis of risk/compliance issues client/customer complaints
Fosters an environment where risk/ control issues are escalated, and trends are anticipated and identified
Enables transparency by communicating the impacts of changing market, credit, reputational and/or finance risks and through regular maintenance of updates to
policies/proceduresChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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Company: JPMorgan Chase Bank, N.A.