DevOps Engineer at JPMorgan Chase Bank, N.A. (New York, NY)

Our CIB Data Science group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

As a DevOps Engineer, you will help build a meaningful engineering discipline, combining data, software and systems in order to engineer and maintain data science and AI solutions. Much of our support and software development focuses on building AI and machine learning capabilities in the firm, utilizing internal infrastructure and cloud platforms. You’ll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment you’ll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow.

As a DevOps lead you will focus on the following responsibilities:

Architect and develop and integrate 3rd party vendor products to create a platform for speech to real-time and batch text transcription.

Participate in the deployment, maintenance and support of speech to text products and systems in production

Run proofs of concept to compare vendor solutions

Manage the PTO process: progressing speech to text products from development stage to testing to production.

Develop a support model for the speech to text products in production

Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents

Identify application patterns and analytics in support of better service level objectives

Design self-healing and resiliency patterns

Design automated software and product upgrades, change management, and release management solutions

Coach teams as applicable

Participate in the 24×7 support coverage as needed

This role requires a wide variety of strengths and capabilities, including:

Bachelor’s degree or equivalent experience in an software engineering discipline

Expertise in at least one technology stack designing, coding, testing, and delivering software

Proficiency in one or more technology domains, may be a cross-domain expert able to solve complex and mission critical problems within a business or across the firm

Working knowledge of infrastructure components. (E.g. load balancers, cloud products , container systems, compute, storage and networks)

Excellent debugging and trouble shooting skills

Experience organizing and executing work around a defined process

Desired Skills:





Telephony or Speech to Text products knowledge

Natural Language Understanding / Machine LearningJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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Company: JPMorgan Chase Bank, N.A.