CRM Salesforce Lead / Admin at JPMorgan Chase Bank, N.A. (Jersey City, NJ)

Responsibilities include:
* Filtering business requirements against standard Salesforce functionality
* Providing guidance to the business on implementation strategies
* Creating Solution for complex problems using out of the box Salesforce features
* Influencing at all levels without straight line authority
* Providing Salesforce product expertise, combining business knowledge and technical skill
* Configuring Salesforce instances to accommodate user stories where applicable
* Creating and documenting user stories in JIRA including acceptance criteria
* Creating proof of concepts and design mock-ups
* Translating user stories into technical stories

This role requires a wide variety of strengths and capabilities, including:
* BS/BA degree or equivalent experience
* Solid Business process engineering skills utilizing Salesforce CRM platform
* Ability to provide ongoing business support to the users for the CRM platform
* Demonstrated, strong and extensive Business Analyst work experience, preferably in an Agile environment
* Solid understanding of Salesforce Lightning UI, as well as Salesforce Financial Services Cloud
* Solid understanding and the ability to solution for Salesforce integration with other Systems
* Ability to develop reports, dashboards, and processes to continuously monitor data quality and integrity
* Ability to interpret system / business requirements and prepare specification and design document
* An understanding of the sales process to better align changes to the CRM platform
* Experience working with Development teams
* Familiar with modern technology and architecture (cloud, virtualization, object stores, etc.), as well as with SDLC tools and agile development methodology
* The ability to provide best practices for Salesforce
* Certified Salesforce Administrator and Certified platform app builder desired

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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Company: JPMorgan Chase Bank, N.A.