Application Support Engineer with Windows & MS-SQL troubleshooting skills at JPMorgan Chase Bank, N.A. (New York, NY)

We are looking for an individual who is well versed with the Application Support functions. This position is for supporting the suite of applications used by our Alternate Investment Services division.

This is a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.

On a day to day basis Application Support analyst will be responsible for:

The resolution of all user and technology issues on the Production instance of the AIS application suite.

The support and maintenance of the various Unix and windows based application.

Monitor the batch jobs that are scheduled in Control-M.

Geneos Monitoring – For the application infrastructure & secure file transmissions of the financially sensitive data within the JPMorgan environment and to external clients.

The coordination and execution of all software deployments into Production environments for .net, Unix & SQL based applications.

Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners

Liaising with application development and infrastructure teams targeting on-going development, production activity and release management

Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues

Pro-actively improving the quality of systems and service, and increase business value

Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas.

Qualification:

Bachelor degree in Computer Science with at least 5 years of Application Support experience in Financial services industry. (prior Application development experience is a plus)

Tech Skills:

Windows – IIS, batch files / Power shell

RDBMS – MS SQL / Oracle

Unix – Shell Scripting

Schedulers – Control-M / Autosys

Monitoring – Geneos / Splunk

Prior knowledge in .Net, C#, Python is a plus

Soft Skills:

Strong written and verbal communication skills

Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.

Self-driven & proactive

Customer Service Orientation – build positive working relationships with customers at all times providing realistic information and managing their expectationsJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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Company: JPMorgan Chase Bank, N.A.