JPMorgan Chase Bank, N.A.
The Client Service and Data Strategy Group within Investor Services is at the core of a multi-year business transformation initiative which aims to increase client satisfaction through tools that enable proactive client service and provide accurate and timely data to clients. Serving both the Prime Brokerage and Custody & Fund Services businesses, this organization consists of multiple high-profile programs spanning data platforms, internal client service tools, and client facing applications, serving over 1,300 users internally and supporting data delivery to 75,000 external users across multiple channels.
As a member of this team, you will be responsible for helping project execution planning and interfacing with business and technology stakeholders. Client management is an integral part of the role, and as such you will be responsible for project execution plans, including communication status to senior technology and business sponsors. You will also be responsible for instituting appropriate reporting to measure benefits realized during program delivery. Excellent verbal and written communication will be essential for effectiveness in this role. A flexible role, you’ll find yourself working on different initiatives that enable management to understand current state, chart a course for improvement, and summarize progress against that goal. You view yourself as an analytical and creative thinker, someone who likes to bring order to programs, and curious to explore and unveil insights to create a business story and impact key business decisions.
BS/BA degree or equivalent experience
Proficiency in one or more business disciplines or functions
Experience project managing multiple projects
Strong written and oral communication skills, with ability to demonstrate analytical thinking and problem solving skills.
Highly articulate, built upon an underlying fundamental clarity of thought. Proactive approach to problem solving, taking ownership of issues and having the determination to follow things through. General ability to root out fundamental issues, synthesize insights, and provide clear decision points to management.
Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
Able to forge productive working relationships with senior business users and business managers.
Communicates with business SMEs to ensure expectations are kept in line with project status.
Needs to be hands on and able to multi task and want to work on multiple tasks and projects at once.
Strong experience with Microsoft Office tools, in particular Excel and PowerPoint.
PMP Certification a plus, but not expected.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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