CIB – Onyx by J.P. Morgan – The Liink Network – Implementation Specialist – Associate… at JPMorgan Chase Bank, N.A. (New York, NY)

JPMorgan Chase Bank, N.A.

About J.P. Morgan Chase

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at .

J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone’s opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities entrust us with their business. We offer our clients a full suite of global financial services and capabilities, providing strategic advice, raising capital, managing risk, and extending liquidity in markets around the world. Not only is our goal to help clients succeed, we are committed to contributing to orderly and well-functioning markets and supporting global economic growth across our businesses.

About J.P. Morgan Wholesale Payments

J.P. Morgan Wholesale Payments (WP) is one of the world’s largest providers of treasury management services. J.P. Morgan’s WP business is a full-service provider of innovative cash management, trade, liquidity, commercial card, and escrow services – specifically developed to meet the challenges treasury professionals face today. More than 135,000 corporations, financial institutions, governments and municipalities in over 180 countries and territories entrust their business to J.P. Morgan.

About Liink, a network from Onyx by J.P. MorganSM

Liink, formerly known as the Interbank Information Network (IIN), is a production-grade, scalable, peer-to-peer blockchain-based network. Liink applications are purpose-built for addressing discrete banking needs. Live applications address long-standing problems in the financial ecosystem, including validating account information prior to payment (Confirm), streamlining payment-related compliance inquiries (Resolve), and validating payment message formats prior to initiating cross-border payments (Format). To date, over 400 financial institutions and corporates have signed up to join the network, including 25 of the world’s top 50 banks, representing 78 countries globally.

The Liink team is responsible for developing and managing the Product, Strategy, and Client Engagement of the Liink platform and its product and services offerings.

As Implementation Specialists, you will be responsible for guiding and helping Liink’s customers and partners integrate with our products, API and technology turning them into long-term transacting Liink users. You will be working closely with both Account Managers in addition to many other internal teams such as Engineering, Product, Legal and Compliance. The onboarding stage is incredibly important in the success of our clients and our strategy and you will be expected to provide superior technical guidance and support to make it all possible.

Members of the Implementation team are expected to manage many implementations / customers and partners simultaneously. In addition, the candidate will be high energy and self-directed with an ability to collaborate across a diverse set of functional partners and stakeholders.

This is an opportunity to be a part of start-up like environment within a top financial services company.

Specific Responsibilities Include:

Lead new and existing client onboardings, including developing and managing global clients technical implementation and maintenance for the Liink Platform

Serve as the lead point of contact for clients throughout the implementation phase, tracking progress towards key milestones to ensure successful and timely launches

Support ongoing testing efforts by troubleshooting and providing technical insights

Work cross-functionally to improve the client onboarding experience and internal processes, collecting and translating customer feedback into meaningful product insights for our Product team and internal partners.

Escalate, address or mitigate potential risks and challenges


Solid track record of success in leading large-scale initiatives across various internal teams with a strong technology focus, customer-first attitude and a strong sense of empathy

Experience in a client facing and / or technology focused role where business experience and technical acumen was combined

Process oriented; able to proactively identify opportunities and execute strategic projects that improve how we onboard/implement clients

Strong troubleshooting and problem-solving skills with a continuous desire to improve your technical acumen

Ability to collaborate cross functionally with different teams and types of people

Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease.

Experience working in Payments, Trade Finance, and/or related Treasury Services.

Execution focused, action-oriented and pay attention to detail

Able to act independently and take initiative but work equally well within a dynamic and fast paced team environment

Passion for blockchain technology and proficient in APIs.

Strong verbal and written presentation skills and are comfortable with presenting ideas to senior management & functional partnersJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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